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FAQ registration & login

I have an existing account, but I cannot log in. What can I do?

I have an existing account, but I cannot log in. What can I do?
Before logging in, you have to change or confirm your password once.
To do this, please click on the link Forgot password? on the login page.

Then enter your user name. You will receive an e-mail with a link where you can change your password or confirm your existing password. This will also activate your existing account on the new website.

 

I have forgotten my password. What can I do?

On the login page, click on the Forgot password? link and then enter your username. You will receive an e-mail with a link where you can set a new password.

 

I can't remember my user name. What can I do?

Please send your inquiry by providing your registration data:

  • First name
  • Last name
  • Company
  • Customer number*
  • E-Mail adress 

by e-mail to  office@smc.ua or use our contact form

*if known

 

What is the difference between registering to the digital catalog/CAD download and registering to the eShop?

  Digital catalog/CAD download eShop
Functions/Information
  • CAD download
  • Manage favorites
  • Configurators
  • Save baskets
  • CAD download
  • Manage favorites
  • Configurators
  • Save baskets
  • Share baskets
  • Prices & delivery times
  • Online order
Registration process
  • Direct: After registration you will receive an e-mail with a link to activate your account and have direct access to the functions of the website
  • With verification: Your registration will first be checked by SMC. This process may take some time. TThanks for your patience.
Link Registration digital catalog/CAD download Registration eShop
 

I have registered for the digital catalogue/CAD download but have not yet received an e-mail with an activation link. What can I do?

Please first check whether the e-mail has landed in your spam folder or been blocked by your firewall (sender: SMC Notification (noreply@marketing.smc.eu), subject: your registration at www.smc.at).

If this is not the case, please send your request by entering your registration data:

  • First name
  • Last name
  • Company
  • Customer number*
  • E-mail adress

by e-mail to office@smc.ua or use our contact form

*if known