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COVID-19 Communication – Thursday 26th November 2020

Dear Customer

Throughout this challenging year, we’re happy to say that SMC has remained very much open for business and with an operational and effective supply chain.

SMC takes the safety of its employees, customers and suppliers very seriously and, as a minimum, works to the government guidelines on COVID-19 but with additional stringent measures of our own.

We review the national and international situation regularly at within SMC. As such, we have noted the restrictions that will apply now that Parliament has approved the lockdown period from 5th November to 2nd December.  We do not anticipate any major impact on our manufacturing or logistics operations as a result and expect to continue supplying SMC products during this period.  Our own internal procedures are constantly monitored and adjusted when necessary, with the goal of protecting the health and safety of all our colleagues.

Supply chain status

SMC’s supply chain remains 100% operational.

Our primary factories in China, Japan and the Czech Republic are fully open, with shipments to the UK and the European Central Warehouse arriving as normal. 

UK inventory of finished goods, component part and raw material runs to above 5 months’ supply at current demand levels, supported by the European Central Warehouse (ECW) in Antwerp with a further two months’ supply. Our distribution network holds approximately another month of stock at their own centres around the UK.

Our 24,000 m2 Milton Keynes factory and warehouse is fully operational, albeit with split shifts and zoning to minimize risk.

Contacting SMC

All offices are open, but with a much-reduced staff level. To allow us to spread the workload between home and office workers, please route enquiry emails as follows:

For Price and Delivery
Order Progress/Amendments
Invoice/Delivery Queries
For New Orders email:
For Technical Enquiries email:

We understand that occasionally there is no substitute for speaking to a real person - in which case simply email us as above supplying your contact details, requesting a phone or Microsoft Teams call and somebody will call you back (where this is the case, please allow for the home setting which might feature a bored toddler or a dog welcoming the postman!)

Your local salesperson can also give price and delivery information and provide first-line order status updates, as well as technical advice and project support.

Our field sales team remain fully accessible via mobile phone, email and Teams conferencing but may also visit your site if you have a specific need for them to do so. They are fully equipped with appropriate PPE for mutual protection, but attend customer site meetings at their own discretion.

Nick Pittwood

Head of Sales