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COVID-19 Communication

Tuesday 14 December 2021

Dear Customers

Since the first Covid outbreak in 2020, SMC has remained open for business and with an operational and effective supply chain.  We continue to take the safety of our employees, customers and suppliers very seriously and, as a minimum, work to the government guidelines on COVID-19 but with additional measures of our own.

We review the national and international situation regularly; despite the Government announcement of increased safety measures nationwide on 10 December, we do not anticipate any major impact on our manufacturing or logistics operations and expect to continue supplying SMC products.  Our own internal procedures are constantly monitored and adjusted when necessary, with the goal of protecting the health and safety of all our colleagues.


Supply chain 

SMC’s supply chain remains fully operational. Our primary factories in China, Japan and the Czech Republic are fully open, with shipments to the UK and the European Central Warehouse arriving as normal. UK inventory of finished goods, component part and raw material runs to above 5 months’ supply at current demand levels, supported by the European Central Warehouse (ECW) in Antwerp with a further two months’ supply. Our distribution network holds approximately another month of stock at their own centres around the UK.

Our 24,000 m2 Milton Keynes factory and warehouse is fully operational, and we continue to utilise split shifts and zoning to minimize risk. Our Logistics team works tirelessly with SMC’s global production and supply network to mitigate and minimise the potential for any impact on our UK customers.


Contacting SMC

To allow us to continue providing the best possible service, please route enquiry emails as follows:

For Price and Delivery
Order Progress/Amendments
Invoice/Delivery Queries
For New Orders email:
For Technical Enquiries email:


We understand that occasionally there is no substitute for speaking to a real person - in which case simply email us as above supplying your contact details, requesting a phone or Microsoft Teams call and we will call you back. Your local salesperson can also give price and delivery information and provide first-line order status updates, as well as technical advice and project support.

Our field sales team remains fully accessible via mobile phone, email and Microsoft Teams conferencing but may also visit your site if you have a specific need for them to do so. They are fully equipped with appropriate PPE for mutual protection but attend customer site meetings at their own discretion.


Nick Pittwood

Head of Sales